From purchase confirmation to final receipt

Order Review and Confirmation

Wholesale orders may require verification of payment status, product availability, quantities, colors, size assortments and shipping instructions before fulfillment begins.

Our team may contact the buyer where clarification is needed. For example, mixed-size orders, specialized packaging or destination-specific shipping instructions may require additional confirmation.

An order acknowledgement is not necessarily equivalent to a confirmed dispatch date or an unconditional promise of delivery by a particular day.

Preparation and Production Lead Times

Processing time refers to the period required to review, prepare and release an order for shipment. It is distinct from carrier transit time.

Actual lead times vary depending on inventory availability, the number of products ordered, selected sizes and colors, production requirements, payment verification, and any agreed customization.

Orders involving larger quantities or special specifications may require additional preparation. Estimated lead times will be communicated through the applicable listing, accepted quotation or direct business correspondence where available.

Unless expressly guaranteed in the applicable contract, processing estimates are not fixed promises.

Available Shipping and Freight Services

The appropriate shipping method depends on shipment size, destination, available carrier services, product characteristics, and the agreed commercial arrangement.

Options may include parcel delivery, express transport, consolidated shipments or other freight arrangements where available. A particular carrier or service is not guaranteed unless identified in the accepted order.

Wholesale customers with special routing, carrier account or delivery instructions should raise those requirements before confirming the purchase.

How Shipping Costs Are Determined

Shipping charges may depend on destination, parcel weight, dimensional weight, number of cartons, transport method, delivery service, and the specific commercial arrangement.

For certain wholesale transactions, shipping may be calculated during checkout or included in a quotation. For other orders, our team may need to confirm freight charges separately.

Unless explicitly stated, product prices should not be assumed to include international freight, customs duties, taxes, brokerage costs or special handling charges.

Any agreed freight terms or separately approved fees should be documented before the transaction is finalized.

Domestic and International Shipping

Thewildloom may serve professional purchasers across different markets, subject to available shipping services, product restrictions, and applicable legal requirements.

Available destinations are determined by the actual checkout configuration and agreed shipping arrangements. A country appearing in a website selector does not necessarily mean every product can be shipped there.

Customers should confirm service availability for their destination before placing a time-sensitive or high-volume purchase.

International Customs, Duties and Import Requirements

Cross-border shipments may be subject to customs inspection, import declarations, local taxes, duties, customs brokerage and other destination-specific procedures.

Responsibility for these charges and administrative requirements is determined by the agreed commercial terms and applicable law. Where necessary, buyers should provide valid company, tax, importer or recipient details for the destination market.

Customs authorities may request additional documentation or hold shipments for inspection. Processing times are outside the direct control of the seller and carrier.

Customers should check local product labeling, textile import, resale and tax requirements before purchasing merchandise for their markets.

Estimated Transit Times and Delays

Carrier transit time begins according to the relevant dispatch and acceptance process and is separate from order preparation or manufacturing time.

Estimated delivery windows may vary due to route, carrier capacity, public holidays, customs inspections, address issues, adverse weather or other external circumstances.

Where a shipment is materially delayed, customers may contact our team with the order reference so that available information and appropriate next steps can be reviewed.

We do not guarantee a universal number of delivery days for all wholesale orders. Any binding delivery commitment must be expressly confirmed for the particular transaction.

Shipping Confirmation and Tracking Information

Where the shipment method provides tracking, relevant carrier information or a shipment reference may be communicated to the customer after dispatch.

Tracking updates may not appear immediately after a label is created. Depending on the carrier and transport network, scans can be delayed or displayed in batches.

Buyers should review the tracking information made available and contact us if a material issue arises. The ability to investigate a shipment depends on the carrier, shipping terms and available records.

Accurate Addresses and Recipient Information

Customers are responsible for supplying complete and accurate delivery information, including recipient name, company details where relevant, street address, postal code, country and reachable contact information.

Incomplete or incorrect information can cause delays, unsuccessful delivery attempts, storage charges or returns. Responsibility for additional costs depends on the circumstances, accepted terms and applicable law.

Address changes requested after dispatch may not be possible and may require the cooperation or approval of the carrier.

Partial Dispatches and Multiple Cartons

Some bulk purchases may involve multiple cartons or, where agreed, separate dispatches. The number of parcels or shipping references may therefore differ from the number of product line items.

Partial shipment arrangements, any related charges and expected remaining quantities should be communicated as part of the applicable commercial arrangement.

Buyers receiving multiple parcels should compare the delivery against the supplied shipment documentation before reporting a shortage.

Transfer of Risk and Delivery Responsibility

The transfer of ownership and risk of loss is determined by the accepted shipping terms, applicable contract and governing law. These arrangements may differ between domestic parcel deliveries and international freight transactions.

We do not assume that every shipment transfers risk at the same point. Buyers should confirm any important delivery conditions, insurance responsibilities and documentation before approving a bulk order.

Shipment Inspection and Reporting Issues

Business customers should inspect delivered cartons and products within a reasonable time and compare quantities, styles and variants with their order documentation.

If cartons are visibly damaged, goods are missing, or products appear materially inconsistent with agreed specifications, customers should preserve relevant evidence and contact our support team promptly.

Provide the order number, shipment reference, affected quantities and photographs where reasonably available. Claims and remedies are governed by the accepted transaction, applicable Return & Refund Policy and relevant law.

Failed Delivery, Refused Shipments and Returns

A shipment may be delayed, refused, held or returned because of incorrect address information, unavailable recipients, unpaid import charges, customs requirements or other carrier-related circumstances.

Any redelivery, return transport, storage or administrative costs will be allocated according to the applicable shipping terms, the circumstances and governing law.

If a shipment is marked undeliverable or returned, please contact us so that the available information and appropriate options can be reviewed.

Time-Sensitive Orders and Custom Shipping Requests

Wholesale customers sometimes need products for retail launches, promotional events or scheduled studio activities. Any critical delivery date should be communicated before the transaction is confirmed.

Special handling, expedited transport, carrier preferences or other delivery requests are available only where expressly offered and accepted.

We recommend allowing reasonable planning time for larger orders, custom production and international transportation.

Frequently Asked Shipping Questions

Related Policies and Future Updates

This Shipping Policy should be read together with our Terms of Service, Return & Refund Policy, and applicable accepted order documents.

We may update this policy when our logistics arrangements, business practices or legal obligations change. General policy revisions do not automatically alter previously accepted binding commercial terms.

Any mandatory legal rights and valid transaction-specific commitments remain applicable.