A straightforward four-step review

When a Return or Remedy May Be Available

Wholesale returns and refund eligibility are evaluated according to the accepted commercial terms, the condition of the products and applicable law. Typical issues requiring review may include:

• Products that are materially different from the agreed specifications.
• Incorrect styles, sizes, colors or quantities supplied compared with the confirmed order.
• Damaged or defective goods identified upon reasonable inspection.
• Missing items or documented shipment discrepancies.
• Other situations where a remedy is required under the binding transaction or applicable law.

We may request additional photographs, measurements, carton labels or relevant documentation to assess a reported issue. No return or refund is automatically approved solely because a request has been submitted.

Reporting an Order Concern

Upon delivery, business customers should inspect packaging and compare received products against purchase records. If there is an apparent issue, contact sales@thewildloom.com promptly and within any valid claim period stated in the accepted order or required by law.

Please include the order number, purchase date, affected SKU or product name, quantity involved, and a clear description of the concern. Photographs of the garments, labels, packaging and shipping cartons can help us conduct an accurate review.

For measurement-related concerns, include the measuring method and photographs showing the relevant garment dimensions. This is especially useful for stretch leggings, sports bras, fitted tops, shorts and one-piece activewear.

Do not dispose of potentially relevant packaging or damaged items before the matter has been assessed where keeping them is reasonably practicable.

Change-of-Mind and Unsold Inventory Requests

Business-to-business purchases do not necessarily carry the same statutory change-of-mind rights as consumer purchases. Subject to applicable law and any written agreement, returns for excess inventory, changing market demand, customer ordering mistakes or other non-defect reasons may not be available.

Any voluntary acceptance of such a return must be confirmed by Thewildloom in writing. Conditions, including merchandise condition, packaging requirements, applicable handling charges or return freight responsibility, will be identified as part of that authorization where lawful.

We recommend verifying styles, quantities, size assortments and intended resale requirements before approving larger wholesale orders.

Customized, Private Label and Made-to-Order Merchandise

Where Thewildloom expressly accepts customized products, private labeling, special packaging or made-to-order specifications, the applicable quotation or order agreement may include special cancellation and return conditions.

Once customized production has begun, changes or cancellations may be restricted by the agreed terms and valid costs already incurred. These conditions do not remove lawful remedies for defective or nonconforming goods.

Customers should carefully approve relevant customization details, artwork, product quantities, colors and technical specifications before production.

Return Instructions and Merchandise Condition

If a physical return is necessary and authorized, our customer support team will provide the applicable instructions, including the correct return destination and any documentation required to identify the shipment.

Do not send products to a business address, fulfillment center or other location without confirmation that it is the appropriate return destination.

Unless the nature of the approved claim makes it inappropriate, merchandise should be appropriately protected during return transit, and relevant tags, accessories or packaging should be included where reasonably required.

The party responsible for return shipping and related costs will be determined under the applicable order, the reason for return and governing law.

How Approved Refunds Are Handled

When a refund is approved, we will confirm the applicable amount and method of repayment. Refunds may be issued through the original payment method or another lawful, mutually agreed arrangement, depending on the transaction.

Timing can depend on the payment provider, bank processing, currency conversion and the relevant order circumstances. Any legally required refund deadline will apply.

Original shipping charges, taxes, duties or other transaction costs are treated according to the confirmed commercial agreement and applicable law. We do not make a universal promise that every charge is refundable.

Partial Refunds and Credits

For certain bulk orders, the appropriate resolution may involve only the affected units rather than the entire shipment. Where permitted and mutually agreed, a partial refund, replacement, account credit or other remedy may be offered.

Replacement and Exchange Arrangements

Where a product issue qualifies for replacement or exchange, we will review the affected merchandise, stock availability and any agreed solution.

Replacement styles, colors or sizes may not always be immediately available. Any revised dispatch schedule or substitution should be confirmed before proceeding.

Requests to exchange non-defective goods solely because a different size, color or assortment is preferred are subject to the applicable wholesale agreement and any voluntary exchange approval.

Damaged Deliveries and Missing Cartons

If a shipment arrives with visible carton damage, missing packages or a discrepancy in delivered quantity, preserve available photographs, shipping labels and delivery records and notify our support team as soon as reasonably possible.

Responsibility for loss or damage in transit depends on the agreed delivery terms, transfer of risk, carrier arrangements and applicable law.

Customers may also need to cooperate with reasonable carrier investigations, including sharing shipment references or photographs of packaging.

Cross-Border Returns and Related Charges

International wholesale transactions may involve customs formalities, duties, brokerage fees and other import costs. The treatment of such charges in connection with an eligible return depends on the relevant commercial terms, applicable customs rules and law.

A refund of merchandise value does not automatically mean that customs duties or third-party brokerage fees can be refunded by Thewildloom. Buyers may need to follow separate procedures with the relevant authorities or providers where available.

Policy Relationship and Customer Rights

This Return & Refund Policy should be read together with our Terms of Service, Shipping Policy and any accepted purchase agreement.

If a transaction-specific written agreement contains valid return procedures or agreed product tolerances, those conditions may apply to that order. Mandatory legal rights remain in effect regardless of the wording of this policy.

We may update this policy as our business processes or legal obligations change. Changes to the published policy do not automatically override binding obligations already agreed for a particular transaction.